Refund policy
Electra Refund & Return Policy
At Electra, we want you to feel confident in your purchase. Here's everything you need to know about our refund and return process.
Cancellations
Changed your mind? No problem. You can cancel your order at any time before you receive a confirmed shipping date, completely free of charge. Simply reach out to us at support@electra.com and we'll take care of it right away.
Receiving Your Stove
We want to ensure your new stove arrives in great condition. When your delivery arrives, we encourage you to inspect it carefully before accepting. If you notice any damage at the time of delivery, please let the delivery personnel know and refuse the delivery — we'll work with you to make it right.
Once a delivery has been accepted, we're unable to process a return or refund for damage that wasn't reported at the time of receipt, so we appreciate you taking that moment to check things over.
Returns (Customers Who Chose Self-Installation)
If you chose to handle installation yourself and have had a change of heart, we're happy to accept your return within 7 days of receiving your appliance, provided it is unused and in its original, unopened packaging.
Here's how it works:
- A 20% restocking fee applies to all approved returns
- Return shipping is at the customer's expense
- Original shipping fees are non-refundable
To get the process started, just reach out to us at support@electra.com within the 7-day window and we'll guide you through the next steps.
Installed Appliances
Once your appliance has been professionally installed and the delivery accepted, it is no longer eligible for return or refund. But don't worry — your appliance is covered by our one-year warranty, which kicks in from the date of installation. If anything isn't working as it should, we're here to help.
Warranty
We stand behind the quality of every Electra appliance. If you experience any issues within your first year of ownership, please contact us and our team will work with you to find a resolution as quickly as possible. See warranty information here.
We're here to help — don't hesitate to reach out at support@electra.com with any questions.
